Customer Success Manager (NYC)

Segmanta, the first ever Declarative Data Cloud, enables brands to collect consensual self-reported customer data and to deliver highly effective personalized experiences at scale. Segmanta’s privacy-first data collection and action platform empowers its Fortune 500 customers (such as Procter & Gamble, Coca Cola, Nestle and L’Oréal) to disrupt decades-old marketing and advertising practices, proving that privacy and personalization can not only co-exist, but actually increase ROI and customer loyalty.

What is the role

Segmanta is a high-growth Enterprise SaaS startup in the early stages of building the sales organization, initial processes, and the culture of how we interact with our customers throughout the pre-sales and go-live lifecycle.
Customer Success is not only a function or a team at Segmanta, it’s our reason for doing business and our CSMs are central to helping our company realize this critical mission.
As an Enterprise CSM, you’ll get to work with the world’s best brands and guide them on how to use declarative data across channels and use cases.
Segmanta’s revenue model is based on usage, not just signing a contract. This means Customer Success at Segmanta is one of the most important roles. You will handle strategic customers on a daily basis to help them understand the possibilities with the Segmanta platform, dive deep into their business use cases and provide trusted-advisor level insight, and then manage their deployment of Segmanta end to end.

Requirements

Ability to thrive in a rapidly shifting environment
Clear and articulate communication skills with the ability to effectively communicate Segmanta’s value at both a macro and micro level
Able to clearly identify a problem, propose a solution, and resolve the issue
Analytical thinker with the ability to prioritize, multitask and adapt based on user needs and company priorities
Highly self-disciplined and eager to learn

Benefits And Perks

Competitive base salary and bonus structure
Stock options
High growth potential & career development
Remote office expense reimbursement
Generous PTO and holiday schedule
Commuter benefits
Parental leave (12-weeks, in conjunction with any Federal, State, National income replacement programs)
Quarterly team kick offs and other team outings
A chance to work with incredible teammates that are super bright, creative, talented and passionate

Apply

To apply, email your resume & a short cover letter to careers@segmanta.com

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Customer Success Manager (NYC)