The Opportunity
We are seeing a growing demand for our solution in the market. Due to this rapid growth, we are building our customer success team, which is responsible for managing the customer journey and delivering ongoing value to our customers.
About the Role
The mission of a Customer Success Manager is to establish a trusting relationship with our customers. You will manage the entire post-sale customer lifecycle, from managing the product implementation & customer onboarding to providing value throughout the relationship with the customer until their contract renewal.
Responsibilities
As a member of the growing division of the company, you will: Manage the implementation of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction. Establish and develop strategic trusted advisor relationships at the highest relevant levels, by providing the customer with best practices on how to use the platform to manage third-party security risk and exceed their goals. Represent the voice of the customer and be part of the product development roadmap. Partner with Account Management and Product Teams on upsell, cross-sell, and expansion opportunities. Leverage your product knowledge and experience to ensure customers receive the utmost value of our product.
Experience & Skills
Native-level English speaker with excellent written and verbal skills Minimum of 2 years experience in Customer Success at SaaS companies Experience working with Hubspot, Mixpanel, Jira - Advantage Ability to quickly grasp and learn new technologies and businesses Experience in ML / Big-Data / DevOps – Advantage. High prioritization skills and process orientation – accountability and personal organization are essential. Thrive in a fast-paced dynamic and ever-changing environment A team player and great communicator, comfortable working with multiple interfaces simultaneously. Apply for this job
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