Global / Remote
We are looking for a Field Application Engineer to provide end-to-end technical support to customers and dealers using our precision agriculture products. Your work will include product demonstrations, deployment, training, troubleshooting, and ongoing product feedback while working closely with our sales, product, and R&D teams.
Responsibilities
- Provide remote and on-site technical support to customers and dealers, including product installation, configuration, calibration, operation, and common troubleshooting.
- Deliver product demonstrations, technical training, and practical guidance to dealers, customers, and internal sales teams.
- Diagnose and document customer issues, resolve common problems independently, and provide clear technical information to product or R&D teams when further support is required.
- Collect product feedback and new requirements from customers and dealers, and support local testing of new products, features, and software updates.
- Create and maintain installation guides, operating instructions, FAQs, troubleshooting materials, and technical case records. Use AI and other digital tools to organize recurring issues and improve the speed and quality of technical support.
Qualifications
- Bachelor’s degree or higher, preferably in a technical or engineering-related field.
- Experience in customer-facing technical support, field applications, or field service involving precision agriculture, agricultural technology, or related products is preferred.
- Strong technical aptitude and the ability to quickly understand product systems, complete installation and setup, and troubleshoot common field issues.
- Strong problem-solving skills, with the ability to accurately understand customer issues and communicate relevant field information to internal teams.
- Strong communication and training skills, with the ability to explain technical topics clearly to dealers, customers, and internal teams.
- Professional working proficiency in English. Where the role involves a specific country or region, the ability to communicate effectively in the relevant local language is required. Willingness to travel for customer support and field work is essential.
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