Role Description
Manage inbound and outbound communications with company customers Work in a dynamic, operational environment on a 24/7 shift basis Perform initial analysis, investigation, and end-to-end handling of suspected fraud incidents (according to authority and procedures) Maintain full and accurate documentation of all actions and customer interactions
Requirements
At least 2 years of experience in customer service (financial sector experience – an advantage) Ability to work independently and manage tasks efficiently Excellent interpersonal skills and ability to work as part of a team Ability to work under pressure and handle multiple tasks simultaneously Strong attention to detail and ability to make real-time decisions
Advantages
Native-level Russian – a significant advantage
Experience in interviewing/questioning and information gathering (e.g., previous roles in large organizations or security-related positions) Experience working in system-intensive environments
Additional Information
This is a fully on-site position, requiring work from the office only (no hybrid or remote option) The role includes 24/7 shift work