Head of Customer Success | Arva AI - Enterprise AI for decisions that banks can trust Introducing Arva Research: building the models that move banking's highest-risk decisions beyond human-in-the-loop
Product
Research
Use Cases
Trust
Company
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Introducing Arva Research: building the models that move banking's highest-risk decisions beyond human-in-the-loop
Login
Book a demo
Introducing Arva Research: building the models that move banking's highest-risk decisions beyond human-in-the-loop
Login
Book a demo
Location
London, UK
Location Type
On site
Department
Strategy
work time Full-time Apply now
Apply now
Location: In person, Central London, 4–5 days in office
Type: Full-Time
NB: We are able to sponsor visas Arva AI is revolutionising financial crime intelligence with our cutting-edge AI Agents. By automating manual human review tasks, we enhance operational efficiency and help financial institutions handle AML reviews, while cutting operational costs by 80%. As our first Customer Success hire, you'll own the post-sale relationship with our financial institution clients — ensuring they get maximum value from Arva's platform, driving retention, and feeding real-world insight back into the product. You'll be operating at the intersection of compliance, AI, and enterprise relationships in a fast-moving early-stage environment.
About the Role
As Customer Success, you will
Own the end-to-end customer relationship post-onboarding, from initial deployment through to expansion and renewal. Become the internal voice of the customer — synthesising feedback from compliance teams and translating it into actionable product insight. Partner closely with Sales, Product, and Engineering to ensure customers achieve measurable outcomes and that Arva delivers on its promises.
What You'll Do
Onboarding & Deployment: Guide new clients through onboarding, ensuring fast time-to-value and a smooth handoff from the sales process. Relationship Management: Build trusted, senior relationships within compliance and operations teams at financial institutions. Value Delivery: Proactively monitor customer health, identify risks early, and drive adoption of key platform features. Feedback Loop: Capture and synthesise structured feedback from customers to inform product prioritisation and roadmap decisions. Retention & Expansion: Own renewal conversations and identify upsell and expansion opportunities in partnership with Sales. Internal Advocacy: Represent the customer perspective in internal conversations — ensuring the product, support, and engineering teams understand real-world usage and pain points.
Our Culture
Relentless Urgency
We move fast and decisively, focusing on delivering real outcomes instead of waiting for perfect conditions.
Excellence in Everything
We hold a high bar in every detail, from product quality to how we communicate and support customers, even when no one is watching. We make an intense effort to learn and expand our knowledge, and redefine what excellence means as we grow.
Proactive Ownership
We take initiative without waiting to be asked, communicate early and clearly, are always curious, and continuously improve what we build and how we work.
Zoom Out, Then In
We know when to be strategic by stepping back to understand the bigger picture, and we know when speed matters to think tactically and execute with focus and follow-through.
Be a Hacker
We know how to be resourceful, creative, and find unconventional ways to get things done. We love to challenge the default, move fast, experiment, and find a way around obstacles rather than accepting them. Whether it's building product, solving customer problems, or closing deals, we are always be thinking: there's got to be a smarter, faster way to do this.
What We're Looking For
We're open to two profiles
Consulting background: 2–3 years at a top-tier consultancy (strategy, financial services, or risk focus), with strong analytical foundations and client-facing experience. Hungry to move into a high-ownership operator role. Startup CS background: 1–2 years in a Customer Success or Account Management role at a B2B SaaS startup, ideally with exposure to fintech, regtech, or compliance tooling.
In both cases, we're looking for
Communication: Exceptional written and verbal communication — able to build trust with senior stakeholders in regulated institutions. Commercial Acumen: Understanding of retention, expansion, and the business mechanics of enterprise SaaS. Curiosity: Genuine interest in financial crime, compliance, and AI — you don't need to be an AML expert on day one, but you should be excited to become one. Ownership: Proactive, self-directed, and accountable for outcomes. You don't wait to be told what to do. Rigour: Detail-oriented and structured — comfortable operating in a regulated, high-stakes environment.
Why Join Us
Be part of an early-stage startup with significant ownership and direct influence over how we serve our customers. Work on a product that directly impacts how financial crime is detected and prevented globally. Collaborate with a passionate, mission-driven team operating at the intersection of AI, compliance, and enterprise software. Work from anywhere in the world for 4 weeks a year, in addition to regular team off-sites. Competitive salary and equity package, with bi-annual salary review and yearly performance-based equity refresh. Ready to Join the Fight Against Financial Crime? If you're excited to own customer relationships at a fast-moving AI startup, we'd love to hear from you. Apply now to become an Arvanaut as our Customer Success Manager.