← All open positions Customer Engineer
Be the first technical responder for every customer issue. Own POC bugs end-to-end so engineering can stay focused on long-running work.
Department
Engineering
Location
Remote (Global)
Type
Full-time
Compensation
$125k - $150k + Equity
About the Role
We're hiring our first Customer Engineer to be the technical face of ZeroPath. You will join every POC call, own customer-reported bugs end-to-end, and keep the engineers building the product focused on long-running work instead of fire drills. Part forward-deployed engineer, part technical support, with deep customer exposure: the person who hears a problem on a Tuesday standup and has a fix in their hands by Wednesday morning. You report to the CTO and work directly with the founders. AEs own commercial POC progress; your job is making sure nothing technical ever blocks a deal or a renewal. Success means a sub-2-hour median first response on customer bugs, a clean weekly queue, and zero P0/P1s lingering past 48 hours during an active POC.
What You'll Do
Be the first technical responder on every customer issue: debug, reproduce, patch, and ship fixes against real customer code Join every active POC call alongside the AE and a founder, then own the technical actions through to resolution Escalate deeper product issues to engineering and feed customer feedback back into the roadmap Build the playbooks and tooling that let this function scale as the customer base grows Make sure no POC or renewal is ever blocked on an unresolved technical issue What We're Looking For Background in application security with hands-on experience around SAST, DAST, SCA, or similar code-scanning tools, either building, deploying, or running them inside a security team Strong engineer who can read and reason about code in multiple languages, debug across stacks, and ship fixes without supervision Comfortable being customer-facing: you can hold a technical conversation with a CISO and a senior staff engineer in the same call Organized and responsive: the person on the team who never lets things slip through the cracks Nice to Have Practitioner experience on an enterprise security team Forward-deployed, sales engineering, or solutions engineering background at an AppSec vendor Familiarity with CI/CD pipelines, GitHub/GitLab integrations, and SOC 2 / ISO 27001 controls Interested? Send us your resume and tell us why you're excited about this role. We read every application. Apply for This Role