Project Coordinator

About The PositionSensi.ai is an AI company building technology that helps seniors live safely and independently at home. Our AI listens, learns, and surfaces insights — but real people are still at the heart of what we do. That's where you come in.As a Care Operations Specialist, you'll be one of the humans behind the technology — reviewing AI interactions, stepping in when a senior needs a real voice on the line, and making sure no one falls through the cracks. This is a role where your work is felt every day — by the seniors you speak with, and by the product team that relies on your observations to make the technology better.No tech background required. If you're patient, organized, and good with people — especially seniors — you're who we're looking for.This is a hybrid role based in Austin, Texas.Key Responsibilities:Review AI call interactions — listen to and evaluate recorded conversations between our virtual assistant and clients, flagging anything that needs a follow-up or missed the markMake outbound calls to seniors and their families — you're warm, clear, and calm when someone is confused, hesitant, or frustrated with the automated processSchedule assessments — guide clients through next steps and make sure their care assessment gets bookedDocument everything — log call outcomes, patterns, and feedback accurately in our CRM so the operations and product teams can act on what you're seeingFlag issues to the team — if something keeps going wrong, you speak up; your observations directly improve the productFollow your shift schedule — this is a structured, shift-based role with predictable hours