About The Position
About Quicklizard
Quicklizard is a pricing intelligence and optimization platform for retailers and brands. Our SaaS helps pricing, category and e-commerce teams set the right price across products, channels and markets, using competitive data, business rules and AI-driven recommendations to grow revenue and protect margin. We are growing our customer base across the US and Latin America and are building a local team to serve and win customers in the region.
The role
We are hiring a hybrid pre-sales engineer and customer success manager to cover the Americas. The split is roughly 50/50: half your time managing and growing our US and Latin America customers, half supporting the sales team on new opportunities across the region. This is a remote role, based in Mexico or the US, reporting to the Director of Sales. You will work closely with Account Executives, our implementation and R&D teams, and product. Because you will sell and serve the same region, you own the full customer journey: from first demo to go-live, adoption and renewal.
What you'll do
Customer success (about 50%) Own a portfolio of US and Latin America customers as their main day-to-day contact, from onboarding through renewal. Lead onboarding and go-live: gather requirements, translate the customer's pricing logic into strategies and business rules, and coordinate data integration with our implementation and R&D teams. Drive adoption: train users, spot underused capabilities, and recommend improvements to pricing strategies. Run regular business reviews that tie Quicklizard's results to customer KPIs such as margin, revenue and price competitiveness. Protect renewals by flagging risk early, and identify expansion opportunities (new categories, channels, countries or modules) together with the Account Executives. Be the customer's voice internally, feeding requests and feedback to product. Pre-sales (about 50%) Partner with Account Executives on Americas opportunities, from discovery to signature. Lead business and technical discovery: the prospect's pricing process, data sources, systems (ERP, e-commerce, POS) and competitive data needs. Build and deliver tailored demos, workshops and proof-of-value environments, in English and Spanish. Map prospect use cases to Quicklizard's pricing strategies, rules and integrations, and scope the implementation. Own the technical and functional sections of RFPs, RFIs and security questionnaires. Ensure a clean handover from sale to onboarding, so what we promise is what we deliver. What you bring 5+ years of experience across pre-sales or solutions engineering, customer success and account management, in B2B SaaS or retail technology. A background in retail: you understand how retailers and brands manage categories, promotions, pricing and assortment. Technical fluency: comfortable with data, data feeds, APIs and system integrations, and able to speak with both IT and business stakeholders. Strong demo and presentation skills, with confidence in front of pricing managers, category managers and C-level executives. Fluent professional English and Spanish, written and spoken. Based in Mexico or the US, with the right to work there, and available for regular travel to customers and prospects in the region. A self-starter who works well remotely, across time zones, and is comfortable building processes in a region we are still growing. Nice to have Pricing experience: as a pricing analyst or manager at a retailer, or with price optimization, revenue management or competitive price monitoring software. Familiarity with retail systems common in the region, such as SAP, Oracle, Salesforce Commerce Cloud, Shopify or VTEX. Hands-on data skills (advanced Excel, SQL or Python) to build demo data and analyze customer results. Experience with AI or machine-learning based products. Portuguese, for customers and prospects in Brazil. Experience working with a CRM such as HubSpot. Why join us Shape how Quicklizard sells to and serves customers across the Americas, at an early stage of our growth in the region. A role that combines commercial and technical work, with direct impact on both new revenue and customer retention. Work with a global, experienced team in retail pricing. Fully remote from Mexico or the US, with a competitive compensation package. Apply for this position