As an IT Support Specialist, you will:

Provide technical support to end users both on-site and remotely via phone and email
Install, configure, troubleshoot, diagnose and resolve hardware, software and network-related issues across macOS, Windows and Linux environments
Manage end-to-end onboarding and offboarding processes, including user setup, permissions, equipment provisioning and access revocation
Support and manage mobile devices using MDM solutions, including enrollment, configuration, policy enforcement and troubleshooting
Collaborate with senior system administrators and cross-functional teams to resolve complex technical challenges
Manage and prioritize incoming support requests while ensuring high service standards and user satisfaction
Contribute to the development and maintenance of internal knowledge base, including documentation of processes and best practices
Continuously learn and stay up to date with new technologies, tools and IT trends

If you have

At least 2 years of experience as a technical support in a large organization or the IDF
At least 2 years of hands-on experience with Microsoft technologies (e.g., Microsoft Office, Active Directory)
Proven experience with macOS and Windows operating systems
Experience with MDM solutions for mobile device management
Proven experience with PC/Laptop imaging, deployment tools and system provisioning
Strong troubleshooting skills with the ability to quickly diagnose and resolve technical issues
Customer-oriented mindset with excellent communication and interpersonal skills
Ability to work under pressure, manage multiple tasks and prioritize effectively