Operation Supervisor – Air Freight (Shenzhen Branch) — FreightAmigo Services Limited

Peak/ holiday and seasonal planning, pushing boundaries to provide enhanced delivery propositions for our customers;
Able to identify cost related risk and where necessary implement corrective action;
Maintain strong relationship with all stakeholders through clear communications;
Collect feedback from clients, partners and marketing team, identify issues and implement solutions to enhance the business model;
Support the delivery solutions in operational and IT road map;
Expand the client base and drive sales pipeline through call, e-mail and online communication tools prospecting;
Provide proactive service to achieve customer service quality;
Develop a smooth operation flow and customer services standard goals;
Assist in any ad-hoc project when necessary.

Requirements

Post-secondary education or above in any discipline;
At least 3 years’ experience in forwarding industry, import & export in seafreight, airfreight or courier;
Perform customer services to fulfill the clients’ requirements;
Ability to handle operational and client services tasks and able to handle full set documentations;
Effective interpersonal, communications, problem solving and telephone handling skills;
Proficiency in Microsoft Office e.g. Word, Excel, PowerPoint;
Good Chinese and English typing skills;
Good command of spoken and written English and Chinese;
Excellent in organization, communication and negotiation;
Energetic, good team player, proactive and self-motivated;
Candidate experience in Airfreight & Courier background are preferred;
Candidate have eCommerce & Dropship background have advantage.

Interested parties please send full resume with followings by clicking ‘Apply Now’.

Job Category: Operation