+ 11 locations Our Customer Engagement team helps companies design their sales, marketing, and service processes efficiently. With the latest technologies based on Microsoft Dynamics 365, we provide smart solutions that strengthen customer relationships. For us, team spirit, innovation, and exciting projects are what count. Does this sound like your world? Then become part of our team!
Apply now
Type of Employment
Fulltime
Possible offices
Remote in Germany, Göttingen,
Munich,
Butzbach,
Hamburg,
Düsseldorf, Bielefeld,
Chemnitz,
Nuremberg-Fürth, Aachen,
Bremen,
Paderborn
Start date
Available by arrangement
Salary
starting at € 70.000
Your mission
Service is business-critical for many companies. When equipment needs maintenance or machines are down, a well-functioning service process is key to success. At Arineo, you’ll help companies further develop their service and field service processes digitally—using Microsoft Dynamics 365 Field Service and the Power Platform. As a Senior Consultant, you will analyze service processes, develop solution designs, and oversee their implementation within the project. In doing so, you will work closely with consultants, developers, and solution architects and facilitate workshops with clients. You combine process understanding, Dynamics expertise, and consulting skills to develop solutions that sustainably improve service organizations.
- Analyze & redesign service processes: You will analyze our clients’ existing service and field service processes and work with them to develop viable roadmaps for digital service organizations
- Develop solutions based on Dynamics 365: You will translate business requirements into functional solution designs based on Microsoft Dynamics 365 Field Service and the Power Platform.
- Facilitate workshops & manage projects from a technical perspective: You will lead process and design workshops, structure requirements, and take technical responsibility for solution areas or sub-projects.
- Implement Dynamics solutions in projects: You will configure solutions in Dynamics 365, work closely with developers and solution architects, and support integrations with ERP and third-party systems.
- Supporting projects through to go-live: You will support testing, acceptance, and rollouts, and ensure that solutions function effectively in operational service.
Your profile
- Experience in Dynamics 365 Consulting: You have several years of experience as a functional consultant in the Microsoft Dynamics 365 Customer Engagement environment, ideally with a focus on Field Service.
- Understanding of service processes: You are familiar with typical processes in technical service or field service and know how these can be supported digitally.
- Experience in customer projects: You have facilitated workshops, structured requirements, and developed solution designs.
- Strong Dynamics 365 skills: You are proficient in the functional customization of Dynamics 365 CE and are familiar with key concepts such as Dataverse, security models, and data structures.
- Understanding of integrations: You are familiar with integration scenarios involving ERP or third-party systems—ideally also within the Dynamics 365 Finance & Operations environment.
- Strong communication skills: You work in a structured manner with various stakeholders and confidently facilitate workshops.
- Languages & Willingness to Travel: You possess excellent German (min. C1) and good English skills, as well as a willingness to travel when necessary (approx. 20%).
- Working with AI and new technologies: You are familiar with AI solutions, actively use them in your daily work, and are open to new tools and methods. Nice to have:
- Knowledge of the Power Platform, such as Power Automate or Model-Driven Apps.
Does this sound like you?
Apply now
Not quite the right fit
Then feel free to apply spontaneously!
Flexibility in working hours and location
Work the way that suits your life! Flexible working hours and home office options give you the freedom to organise your everyday life in the best possible way.
Individual training opportunities
We support your professional development with specialised training and certifications – including in the field of AI technologies. Always keep your finger on the pulse - technologically and professionally. Travelling time is working time - with attractive bonuses Your travel time is counted as working time and, in addition to the travel allowance, you will receive an extra bonus for every night you spend away from home working for us.
Benefits +
Career Prospects
Mentors for targeted onboarding
Personal development plans
Professional certifications
Internal and external training
Feedback and development meetings
Active use of modern AI tools
About the Salary
- Travel time counts as working time
- Over 30 days annual leave
- Annual salary review
- Travel allowance
- Subsidy for Deutschland Ticket
Work-Life Balance & Health Flexible working hours
Remote work
Working time account
Part-time working models
Lifetime working time account
Hansefit
Team and sporting events
Additional Benefits
Personal use of hardware and software External employee assistance programs
Bike leasing
Corporate benefits
Company events
"My job is everything but boring. Every day brings new customers, new challenges, new processes. No requirement is like the other, and that’s what makes it exciting."
Dennis Istel, Presales Consultant
About us
We are an IT service company with 400 employees across 18 locations in Germany, Austria, Denmark, Bulgaria, and China. In addition to an exciting job, you can expect a working environment where you can work independently with many freedoms. You can contribute your ideas and take on leadership responsibilities with us. Because we organize ourselves collegially. Moreover, Arineo is in the Steward Ownership of us employees. This means that our earned capital flows back into the company, allowing us to shape our employer ourselves. Would you like to work with the latest Microsoft technology? As a Microsoft Solution Partner, we are well-connected and can offer you exciting projects with innovative cloud and software solutions. Take off in the world of SAP! As an SAP Gold Partner, we contribute our expertise to challenging customer projects and offer you first-class development opportunities. Your Contact Person for Questions
Jennifer Emrich
HR Management und Recruiting Specialist +49 551 521381154 Please apply exclusively via the Arineo job portal (jobs.arineo.com). jennifer.emrich@arineo.com
We are
awarded.